Joy Agwunobi

The Nigerian Communications Commission (NCC) has entered into a grant agreement with SWEDFUND to support the implementation of a Crowdsourcing Quality of Experience Project aimed at improving telecom services in the country.

The agreement  disclosed on the commission’s official X handle was recently formalised by Aminu Maida, executive vice chairman of the NCC, and Annika Hahn-Englund, the Swedish Ambassador to Nigeria. This collaboration is expected to strengthen efforts to enhance the Quality of Service (QoS) provided by Mobile Network Operators (MNOs), ultimately improving consumer experience in the telecom sector.

According to the NCC, the project, funded through the SWEDFUND grant, will utilise real-time data to assess network performance from the consumer’s perspective. By analysing user experiences, the initiative will provide critical insights into service quality, including issues such as dropped calls, slow internet speeds, and poor coverage.

The commission further stated that the project would enable it to monitor network performance in real time, ensuring a more proactive approach to addressing service challenges. This, in turn, will allow the NCC to hold telecom operators accountable and drive improvements in service delivery.

“With such valuable data, the NCC will hold telecom providers more accountable, ensuring better service delivery for consumers,” the NCC stated.

Additionally, the insights gathered through the initiative will aid regulatory decisions and guide connectivity expansion, particularly in underserved areas of Nigeria. The NCC described the project as a major step toward strengthening the country’s telecommunications infrastructure and setting a standard for other African nations.